Shipping & Returns

SHIPPING

SHIPPING TERMS: When the products leave our warehouse, you own the product. We act as your agent in shipping. The cost of shipping the product to you is included in the initial charges. We reserve the right to determine the carrier. We do not and will not act as your agent involving insurance or claims of loss or damage regarding your purchase.
If you desire to avoid risks in shipping you must obtain insurance coverage to protect this risk, i.e., you bear the risk of loss from the moment it leaves our warehouse. All expenses, including insurance coverage, for returns or shipping of any nature are at the buyer’s expense as if the product were picked up at our warehouse and re-delivered to our warehouse by the buyer.

"FREE SHIPPING": Shipping and handling fees are already included in the initial purchase of any "Free Shipping" products. When a "Free Shipping" product is returned for a refund, the refund will be issued LESS the initial shipping charge and handling fee, and/or any other charges that might apply, after we have received the returned product.

SHIPMENT ISSUES:

If you receive a package that is damaged from shipping, notify the carrier, FedEx, USPS or trucking company, and file a damage claim with the carrier immediately. The carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior contents and exterior containers for further instructions from the carrier.

If you refuse a delivery for an order that you made you will be charged a $20 or 20%, whichever is greater, for the restocking fee and the shipping back to us. The shipping back to us will be the amount of shipping that you originally paid. You will not get the shipping you originally paid back; you will receive a store credit for the purchase price of the product less $20 or 20%, whichever is greater, for the restocking fee, less the original shipping and less the return shipping. You will not receive a refund to your credit card, you will receive store credit.

CANCELLATIONS and RETURNS

Return shipping charges are the sole responsibility of the customer.
NO returns on SPECIAL/WHOLESALE ORDERS.
For sanitary/hygienic purposes, ALL SALES ARE FINAL on Barber Supplies.
Order cancellation processing fee is $20 or 20%, whichever is greater.
Our re-stocking charge, accounting cost and data processing fee is $20 or 20%, whichever is greater, of the cost of the products.
All returns must be in the original condition and unopened packaging with any accompanying manuals and materials and must be returned within 10 days from the day product is shipped from our warehouse.
An ADVANCE Return Merchandise Authorization (RMA) must be obtained from our customer service via email: info@odosite.com and is required for ALL returns.
All orders not fully paid are automatically cancelled after 3 business days from the date submitted.
Shipping and handling fees are already included in the initial purchase of any products, this include "Free Shipping" items. When a product is returned; refund will be issued for the purchase price of the product LESS the initial shipping charge (this include "Free Shipping" items), handling fee, re-stocking fee, and/or any other charges that might apply, after we have received goods and product inspection has been done.
If we are out of stock on any item ordered there will be a check issued or a credit card debit issued for the full amount of the items out of stock. If the fee for handling and shipping is less than the difference between the amount charged and the resulting handling and shipping fee, that amount will also be refunded.